Archive for December, 2011

Disaster recovery & Social Media go together

Disaster recovery plan every tender every major company you business trades with will ask you do you have one in place. Do you yes. Yes is always the answer and you think you will never use it. What does it cover just the normal things if the building burns down or if the area is flooded. But that will never happen to your company will it.

As all of our customers know Repro Arts Screen & wide format printers have developed the date order system to offer a seamless printing experience. From your printing enquire email to the delivery of the printed items to your warehouse or store. It is all electronic via email & our print management information system. Our customers & our company could not survive with out it. Repro Arts web site has an FTP for print file up load. Our sales team have email on iPhone & iPad. They also have external links to log in to the print management information system.

The print enquire is entered in to the system that has all customer & branch details compiled, an estimate is prepared & emailed to the enquirer. The enquirer places their print order via email. Sending the art work via email, Dropbox or Yousendit  or send a link to down load from there web site the print ready files for printing. An acknowledgment of order is emailed to the print buyer so that the specification ,price, delivery instructions & date are correct. The print buyer emails his approval of the print acknowledgment. A print work order is generated containing all the information to enable the production team to print & finish the order pack ready for dispatch. The print ready art work is ripped embedded  in the work order & emailed to the print buyer for approval before printing can commence. The print buyer emails their approval of the art work. The production team produce the print order. At any stage of the process the print order can be tracked if the buyer requires a progress report. Once printed, finished & packed to the print buyers specification the buyer is sent an email containing the dispatch note with dispatch date web tracking number so that the goods can be tracked via the web while in transit. The printed goods are invoiced by email. Payment can be made for the printed goods via credit card on our web site or via BACS to our bank.

Disaster happened one morning Repro Arts lost touch with the world of printing losing their broadband connection. After tracing the cause of the problem & setting out to rectify this. The dust was knocked off the disaster recovery plan. We had a plan for every disaster encountered in the past fire, flood & strike & all between nothing for loss of broadband & email. What an over site as this is now key to our printing success & continued expansion.

Phones were not affected so we could work as normal just the broadband. Then it appeared our White Knight in shining armour. Our inbound sales team had been working on it for a year. It was shaping nicely & promoting our brand. It is keeping our customers & potential customers informed of advancements & achievements in our printing, graphics & display service.

Social Media we were able to contact & inform companies print buyers of the loss of email facilities keeping in touch up dating them for the duration that lasted for ten days. Yes we had a disaster recovery plan & we did not even know it. Thank you Twitter, FaceBook, Linkedin, Ipatter Gmail & Google to mention a few. It could not have done it with out you.  Repro Arts are back on track large format & screen printing our friends on social Media have grown all orders were dispatched on time. See us on Social Media http://on.fb.me/r9AXJl contact our inbound sales team for your company printing requirements.

 

 

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